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National broadband internet is actually a good idea by A Day in the Life on Mar 15, 2010 in technology customer service internet In 2010, the internet is a vital emerging utility service like electricity was in the early to mid-1900s. I've been fortunate enough to be able to both have access to and afford broadband access since 2001 and I viewed it as vital even back then when...
Customer service basics are timeless by Amazing Service Guy on Mar 8, 2010 in All Customer Perspective basics customer service fundamentals Today’s new buzz words in the world of customer service are “customer engagement” and “customer centric”. The concepts are very valid and important to create a relationship with the customer. But as I read the articles I ca...
We Want Your Opinion…As Long As Its Good by Amazing Service Guy on Feb 16, 2010 in All Feedback bribery customer service customer surveys The white-coated pharmacist handed me my drugs at my local drug store this morning. As she did, her eyes grew big and her voice rose like a teenage girl on opening night of the latest Twilight movie. “Oooh, you’ve been selected to take ou...
How to make customer service a priority by Amazing Service Guy on Feb 14, 2010 in All Featured Tips culture customer service priority In most organizations there is at least one person who believes in the importance of delivering Amazing customer service. But for it to work, it takes a whole team. So a customer service champion needs to get others on the team to make it a priority.
Stop Saying “It’s Our Policy” by Amazing Service Guy on Feb 2, 2010 in All Customer Perspective customer service flexibility policies rules Unbelievable. In this dire economy companies are still telling customers “Sorry, I can’t do that, it’s our policy.” Can you really afford to push your customers away because of some stupid misguided policy? Really? Last Saturd...
Fergus Tire going the extra mile with customer service by Fergus Forum on Jan 28, 2010 in Fergus Falls News customer service Fergus Tire Goodyear langbehn Forget 30 day return policies, a local Fergus Falls Goodyear dealer is saying. Starting Monday, February 1st, if you’ve experienced less-than-perfect service at Fergus Tire, located in downtown Fergus Falls, within the past 30 years, they’...
by Fly on the E-Commerce Cyberwall on Jan 21, 2010 in customer service The Magic of LISTENING to Your CustomersThroughout the early part of this week, I've talked about the importance of making connections with other business owners. They are not the only group of people with whom it is important for you to make connect...
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